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PERSONAL DATA PROTECTION POLICY OF THE WEBSITE WWW.THELANDOFMOSS.COM (PRIVACY POLICY)
The sole proprietorship under the name “FAKITSA MOSLAND MELINA”, trading as “The Land of Moss”, with registered address at 17C Rodopis Street, Kifisia, Attica, Postal Code 14561, lawfully represented, hereinafter referred to as the “Company”, is committed to protecting the privacy of visitors to its website (https://www.thelandofmoss.com) and all associated webpages and subpages, acting as Data Controller. Please read the following Policy to understand how we collect and use your personal data and the rights you have regarding such data. The Company reserves the right to amend and update this Policy from time to time; therefore, please check this page periodically. This Policy must be read together with the Terms of Use of the website. As stated in the Terms of Use, the Terms & Conditions of the e-shop “The Land of Moss” (Purchasing Policy) and the Cookies Policy, the services provided through the website are addressed to a general audience, are not targeted at children, and do not knowingly collect personal information from children under the age of 15.
What personal data do we collect?
When you visit the Company’s website, we may collect data from you, some of which may constitute personal data. This data may include: your search history, IP address, screen resolution, browser used, operating system and settings, access times, and referring URLs. If you use a mobile device, we may also collect device-identifying data, settings, and location. The Company reserves the right to collect non- personal identification data of users (browser type, computer type, operating system, internet providers etc.) and/or monitor IP addresses using relevant technologies (cookies). Cookies are small text files stored on each user’s hard drive, without any access to documents or files on the user’s computer. They are used to facilitate user access to certain services or pages of the Website and for statistical purposes. For more information about the cookies used, please refer to the link provided in the Cookies Policy.
For the use of the e-shop, the user/customer may create and log in to an individual account (via personal credentials) or make purchases as a guest. To create an account, you must disclose certain personal data (full name, address, alternative shipping address if applicable, telephone number, email address). To place an order, whether as a registered user or as a guest, you will be asked for your full name, address, shipping address (if different), telephone number, email address and, if you choose to pay by credit card, your card number, expiration date, and security code (CVV). Where required by law, the Company may also request and process your Tax Identification Number (TIN) and the relevant Tax Office. By providing your email address, you accept that all communications necessary for the fulfillment of your order may be sent to the declared email address.
Purpose of Processing
We use your data for the following purposes:
• To communicate with you regarding the sale of our products.
• To receive, process, and deliver your orders.
• To manage, process, and verify your payments, including the security of transactions and issuance of lawful tax documents.
• To handle any complaints you may submit.
• To serve you as a User when opening and maintaining an account with us.
• To create, maintain, and update our customer database and to analyze it.
• To send you commercial communications via Newsletters, SMS, or other media regarding Company news, products, offers, and promotional activities.
• To understand and analyze the performance of our advertising and promotional actions.
• To process your requests, such as withdrawal or return requests.
• To safeguard your rights regarding your personal data.
• To ensure transaction security.
• For business analysis and improvement, including market availability of our products, optimization of your experience and service within the e-shop, and personalization of your user experience.
• For market research, statistical analyses, development of marketing strategies, management of marketing campaigns, and to inform you about opportunities to participate in marketing initiatives or product promotions conducted by us or our partners.
• To detect, prevent, and respond to fraud or other illegal activities.
• To protect our rights or the rights and property of third parties. It may also be necessary to collect your personal data for compliance with our legal obligations or for the purposes of protecting the Company’s legitimate interests. Failure to provide such data may render us unable to offer the Company’s services. Where data is collected for marketing purposes, you may choose not to provide your personal information.
Other purposes:
We may use your data for additional purposes. In such cases, we will provide specific notices at the time of collection and will obtain your consent where required. We will collect and process only the data necessary and compatible with the intended purpose.
To whom do we disclose your personal data?
Personal data collected may be disclosed to third parties, specifically:
• Any competent regulatory, public, or judicial authority, where required by applicable legislation or court order.
• Other third-party external partners acting on our behalf and bound by equivalent levels of data protection, such as law firms, financial advisors/accountants, advertising agencies, IT and system-support providers, courier companies, etc.
We do not disclose your personal data to third parties outside the European Union in jurisdictions without adequate data protection. If such a transfer becomes necessary, we will take all appropriate measures to ensure that your data is handled securely (e.g., through Standard Contractual Clauses (SCCs) established by the European Commission).
Legal bases for processing your personal data
We rely on four legal bases for processing your personal data:
• Performance of a contract: when processing is necessary for fulfilling our contractual obligations (e.g., sale of products via the e-shop).
• Legal obligation: when we process data to comply with a legal obligation, such as tax record-keeping or providing information to a public authority.
• Legitimate interest: when we process data for a lawful business activity, ensuring its continuity, provided that such interest does not override your rights.
• Your consent: when we occasionally request your explicit consent to process certain personal data.
Processing will occur only upon your agreement. You may withdraw your consent at any time, without retroactive effect, by contacting us at info@thelandofmoss.com.
How we use personal data and for what purposes
If you contact us via email, post, or phone for any matter, whether through the website or otherwise, we will process the information you provide in order to communicate with you and manage your message, request, information, or inquiry. The personal data processed for this purpose includes your name, surname, contact details, message content, order details, and—if required by law—your TIN. The legal basis for this processing is the handling of your request and our legitimate interest in properly managing communications submitted by third parties. Personal data will be retained for one (1) year. After this period, your data will be deleted. However, where the law (especially tax legislation) or regulatory acts require longer retention, the retention period will be extended accordingly.
What cookies do we use?
This website uses cookies. For more information regarding the cookies used, please refer to the link in the Cookies Policy.
How we share and protect your personal data
The security of your personal data is of utmost importance to us. We are committed to maintaining the highest technical and organizational measures to protect the integrity, confidentiality, and availability of personal data and to ensure protection from unauthorized access, misuse, disclosure, unlawful destruction, or loss. We will not disclose your data to any third party other than trusted service providers, including IT entities and advertising agencies, acting on our behalf and under our instructions, and bound by all necessary technical and organizational measures. Where we transfer data to service providers outside the EU/EEA, such transfers will fully comply with data protection laws and will be based on adequacy decisions or other safeguards, including the execution of standard contractual clauses.
Your rights
You have the right to:
• Obtain information about the personal data we process and your rights.
• Request a copy of all personal data we hold about you.
• Verify your identity before data is disclosed.
• Request correction or deletion of your data.
• Request restriction or object to the processing of your data.
• Withdraw consent for receiving marketing communications.
• Receive your data in a structured, commonly used, machine-readable format and transmit it to another controller without hindrance.
You may exercise these rights by sending an email to the address provided below.
If you believe that our Company is violating current data protection laws in processing your land ota, you have the right to lodge a complaint with the Hellenic Data Protection Authority, 1–3 Kifisias Avenue, 11523 Athens, Tel: +30 210 6475600, Email: contact@dpa.gr, www.dpa.gr.
Contact us
If you wish to exercise any of the above rights or have any questions or concerns regarding this Policy, please contact us at info@thelandofmoss.com, or reach out to the sole proprietorship under the name “FAKITSA MOSLAND MELINA”, trading as “The Land of Moss”, located at 17C Rodopis Street, Kifisia, Attica, Postal Code 14561. Requests will generally be fulfilled within one month from receipt. Information, communications, and all actions taken pursuant to Articles 15–22 and 34 of the GDPR are provided free of charge.
Changes to this Privacy Policy
The Company may amend this Privacy Policy. Please check the Effective Date at the end of this Policy to see when it was last revised. Any revision becomes effective upon its posting. If the revised policy increases our rights regarding processing of your already- collected data, you will be notified and given the right to object.
Last update: 23.11.2025