1. Shipping and Delivery

• Shipping costs are calculated at checkout based on your location and selected shipping method.
• We aim to process and ship orders within 10 business days. Delivery times may vary depending on your location and chosen shipping method.
• We are not responsible for delays caused by shipping carriers, customs, or unforeseen circumstances.
• Risk of loss or damage passes to you upon delivery by the shipping carrier.

2. Returns, Refunds, and Exchanges

• You may request a return or exchange within 15 days of receiving your order, provided the product is unused, in its original packaging, and in resalable condition.
• To initiate a return or exchange, please contact us at info@thelandofmoss.com.
• Refunds will be issued to the original payment method after the returned item is received and inspected.
• Shipping costs for returns are the responsibility of the customer unless the return is due to our error or a defective product.